Our online platform will automatically calculate the value based on the grading criteria mentioned on the website.
Our trade-in partner will arrange a courier pickup within 5 business days based on your convenience after you receive your new device.
Back up your files, photos and other data. Remove the screen protector, phone case, SIM/memory card and all locks. The Samsung authorized trade-in partner cannot recover any data from your device after you hand it over.
If you attempt to trade in a phone which doesn’t meet the requirements we have specified, a new value will be given by our online trade-in partner. If the value doesn’t meet your expectation, we will return your phone back.
We require the handset only. However, you can also include other accessories if you wish to dispose them.
Our trade-in partner will have the sole discretion to resell or harvest components / raw materials of the assets in an environment-friendly manner.
All handsets will be data-wiped for your security.
If you have received the trade-in value of the old device, the transfer cannot be reversed.
The trade-in amount will be sent to your specified account in 5 working days once the final evaluation is done.
No, only bank transfer will be done for security reasons.
If the model you want to trade in is not listed, we currently do not trade in for this model.
Support available on Sunday-Thursday, 09.00~17.00
Phone Support: +971 4 887 4664
Email Support: firstname.lastname@example.org