The offer is available only at Samsung authorized online Trade-In partner stores, appointed
by Samsung.1.This Samsung Trade-In Offer (the “Offer”) is available to customers (“Customer(s)”) in the United Arab Emirates.
This Offer comprises a trade in (“Trade-In”) by which customers are welcome to trade-in their current smartphone, tablet, or wearable devices from selected brand (“Old Device(s)”) with any Samsung device (“New Device(s)”) for a certain value payable by the Customer. New Devices shall limit to the following:
Customer shall be able to purchase the New Device on www.Samsung.com/ae , and then visit
www.Samsungtradein.ae and complete the online evaluation form. After evaluation, a partner associated with Samsung will contact customers to collect their Old Devices, and complete the final physical evaluation as a necessary requirement for Trade-In.
Once the Customer completes the Trade-In process, they will receive the evaluation amount through a bank transfer or via cash (if customer are based in Dubai and Sharjah).
For Trade-In, the below conditions apply:
The Offer is available only at Samsung authorized online Trade-In partner stores, appointed by Samsung. For more information click here.
For Old Devices to be eligible for Trade-In (“Eligible Device(s)”) must be included in the following list that also includes the price estimates, for more information click here.
Eligible Devices shall be limited to devices that are in a good quality usable condition. The Online Trade-In partner appointed by Samsung will have the sole discretion in deciding the Eligible Devices.
Trade-In General Conditions:
The Customer should visit www.Samsungtradein.ae to initiate the Trade-In process.
The Customer shall be at least 18 years old; or have the permission of his/her parent or his/her legal guardian.
The personal data available on the Old Device must be cleared by the Customer prior to handing it over.
Customer shall remove any SIM card or memory cards including personal data from the Old Device.
Customers can Trade – in up to three (3) devices in one transaction and shall get an instant discount on their New Device purchases.
Samsung and its online Trade-In partner shall not accept liability for loss of any content, data or any other information contained in the Old Device.
Customer is aware of the loss of all content including contact numbers stored on the Old Device.
The Samsung associated partner shall not be liable for any costs or damages that may incur because of the loss thereof.
The Customer evaluates its Eligible Device via the www.Samsungtradein.ae in order to provide the initial estimation. The final estimation, it will be decided by the online Trade-In Samsung associated partner appointed by Samsung upon collection of the Old Device, then classified as per the following:
Minor Scratches Accepted
Cracks or broken device
No Missing parts (battery, back cover, sim tray, buttons etc.) Any parts Missing (battery, back cover, sim tray, buttons etc.)
Any parts Missing (battery, back cover, sim tray, buttons etc.)
Free from all the locks (Device locks, network lock, google lock, Apple lock)
Any locks (Device locks, network lock, google lock, Apple lock)
Customers shall share their identification details and IMEI number of their Old Device to the Samsung associated partner. Samsung shall not be liable for any loss or theft of this data.
In order to validate the Trade-In and payment, customers will have to share the IMEI number available on the New Device to the online Trade-In Samsung associated partner Website.
Samsung shall be entitled at its sole discretion and subject to any applicable law, to terminate or modify the Offer or to modify these Terms and Conditions at any time prior the Offer Period or during the Offer Period.
Samsung shall not be liable to the Customer for any loss and/or damages of any kind suffered in connection with the purchase, redemption and/or use of this Offer or the inability to use this Offer.
By participating in this Offer, the Customer accepts that any dispute of whatever nature which is directly or indirectly related to these Terms and Conditions or to their or her participation in the Offer, will be subject to, governed and construed by the laws and regulations of the United Arab Emirates and such disputes shall be resolved by the competent courts in the United Arab Emirates.
SAT - FRI : 9AM - 8PM
Frequently Asked Questions
Our online platform will automatically calculate the value based on
the grading criteria mentioned on the website.
Our trade-in partner will arrange a courier pickup or door-step
evaluation within 5 business days based on your
convenience after you receive your new device.
Back up your files, photos and other data. Remove the screen
protector, protection cover, SIM/memory card and
all locks. The Samsung authorized trade-in partner cannot recover any data from your
device after you hand it
If you attempt to trade in a device which doesn’t meet the
requirements we have specified, a new value will be
given by our online trade-in partner. If the value doesn’t meet your expectation, we
will return your device back.
We require the old device only. However, you can also include other
accessories if you wish to dispose/recycle
Our trade-in partner will have the sole discretion to resell or
harvest components / raw materials of the assets in
an environment-friendly manner.
All devices will be data-wiped for your security.
If you have received the trade-in value of the old device by cash or bank transfer,
the value cannot be refunded
and we cannot return your old device.
If you did not yet receive the trade-in value of the old device within 5 business
days from the date of collection of your device, please contact us at +97145081505
or write us at Samsung.firstname.lastname@example.org
If you are based in Dubai and Sharjah, the trade-in value will be given to you in
form of cash at the time of quality
check and acceptance of grades.
If you are based in other Emirates (Ajman, Abu Dhabi, Fujairah, Ras Al Khaima and Umm
Al Quaim) the trade-in
amount will be sent to your specified bank account in 5 working days once the final
evaluation is done.
Cash payment to customers are limited to Dubai and Sharjah only.
For other Emirates (Ajman, Abu Dhabi, Fujairah, Ras Al Khaima and Umm Al Quaim),
only a bank transfer will be done for security reasons.