Purchase: Go to www.samsung.com/ae and purchase any Samsung smartphone, tablet, smartwatch or television.
Visit: www.samsungtradein.ae, Select your old device and complete the evaluation. Up to 3 devices can be traded in (smartphones, tablets, smartwatches or televisions).
Keep your old device ready, our trade-in partner will contact you for door step evaluation or pick up in 10-14 days after receiving your new device.
Upon successful evaluation, the evaluated amount of your device will be transferred to you.
For Trade-In, the below conditions apply:
Trade-In General Conditions:
|Excellent||Good||Fair||Faulty / Broken|
|Fully functional||Fully functional||Fully functional||Faulty device/ Dead Unit (No power)|
|Scratch free screen||Scratch free screen||Major Scratches on the screen||Broken or Cracked Screen|
|No scratches/ No Dents on back cover and housing||Minor scratches/ No Dents on back cover and housing||Major Scratches / Major Dents on the back cover and housing||Cracked/Broken Camera, back cover, and housing|
|No Dots/Lines/Discoloration on Screen||No Dots/Lines/Discoloration on Screen||No Dots/Lines/Discoloration on Screen||LCD Dots/Lines/Discoloration|
|No missing parts (back cover, sim tray, buttons)||No missing parts (back cover, sim tray, buttons)||No missing parts (back cover, sim tray, buttons)||Missing parts (back cover, sim tray, or buttons)|
|Free from all locks (device lock, google lock, apple Lock or network lock),With original OEM box||Free from all locks (device lock, google lock, apple Lock or network lock)||Free from all locks (device lock, google lock, apple Lock or network lock)||Device lock, Google lock, Apple lock, or network lock|
|Face ID, Touch ID, all Sensors working||Face ID, Touch ID, all Sensors working||Face ID, Touch ID, all Sensors working||Non working Face ID, Touch ID, Sensors|
|No Battery, Face ID, Display Service Message||No Battery, Face ID, Display Service Message||No Battery, Face ID, Display Service Message||Battery, Face ID, Display Service Message|
|Battery Health Above 90% (If Applicable)||Battery Health Above 81% (If Applicable)||Battery Health Above 71% (If Applicable)||Battery Health Below 70% (If Applicable)|
Tablet, or wearable devices:
SAT - FRI : 9AM - 8PM
Our online platform will automatically calculate the value based on the grading criteria mentioned on the website.
Our trade-in partner will arrange a courier pickup or door-step evaluation within 5 business days based on your convenience after you receive your new device.
Back up your files, photos and other data. Remove the screen protector, protection cover, SIM/memory card and all locks. The Samsung authorized trade-in partner cannot recover any data from your device after you hand it over.
If you attempt to trade in a device which doesn’t meet the requirements we have specified, a new value will be given by our online trade-in partner. If the value doesn’t meet your expectation, we will return your device back.
We require the old device only. However, you can also include other accessories if you wish to dispose/recycle them.
Our trade-in partner will have the sole discretion to resell or harvest components / raw materials of the assets in an environment-friendly manner.
All devices will be data-wiped for your security.
If you have received the trade-in value of the old device by cash or bank transfer, the value cannot be refunded and we cannot return your old device.
If you did not yet receive the trade-in value of the old device within 5 business days from the date of collection of your device, please contact us at +97145081505 or write us at Samsung.email@example.com
If you are based in Dubai and Sharjah, the trade-in value will be given to you in form of cash at the time of quality check and acceptance of grades.
If you are based in other Emirates (Ajman, Abu Dhabi, Fujairah, Ras Al Khaima and Umm Al Quaim) the trade-in amount will be sent to your specified bank account in 5 working days once the final evaluation is done.
Cash payment to customers are limited to Dubai and Sharjah only. For other Emirates (Ajman, Abu Dhabi, Fujairah, Ras Al Khaima and Umm Al Quaim), only a bank transfer will be done for security reasons.
If the model you want to trade-in is not listed, please send us the details on Samsung.firstname.lastname@example.org
You can trade-in up to 3 devices. If you wish to trade-in more than 3 devices, please write to us at email@example.com
You can always participate towards Circular Economy and promote sustainability by recycling E-Waste. Please send us your recycling request at firstname.lastname@example.org