Purchase: Go to www.samsung.com/ae and purchase any Samsung Galaxy product.
Visit: www.samsungtradein.ae, Select your old device and complete the evaluation. Up to 3 devices can be traded in (smartphones, tabs or smartwatches).
Keep your old device ready, our trade-in partner will contact you for door step evaluation or pick up in 2-3 days.
Upon successful evaluation, the evaluated amount of your device will be transferred to you.
|Mobile, Tablets and Smartwatches|
|Grade A||Grade B|
|Fully Functional||Faulty Device|
|Minor Scratches Accepted||Cracks or broken device|
|No Missing parts (battery, back cover, sim tray, buttons etc.) Any parts Missing (battery, back cover, sim tray, buttons etc.)||Any parts Missing (battery, back cover, sim tray, buttons etc.)|
|Free from all the locks (Device locks, network lock, google lock, Apple lock)||Any locks (Device locks, network lock, google lock, Apple lock)|
|Grade A||Grade B||Grade C|
|Fully Functional||Fully Functional||Cracked or Broken unit|
|No dent, no cracks, no damage||No dent, no cracks, no damage||Unable to turn on|
|Complete set with OEM remote and stand||Without OEM remote or stand||Faulty Device|
SAT - FRI : 9AM - 8PM
If you have received the trade-in value of the old device by cash or bank transfer, the value cannot be refunded and we cannot return your old device.
If you did not yet receive the trade-in value of the old device within 5 business days from the date of collection of your device, please contact us at +97145081505 or write us at Samsung.email@example.com
If you are based in Dubai and Sharjah, the trade-in value will be given to you in form of cash at the time of quality check and acceptance of grades.
If you are based in other Emirates (Ajman, Abu Dhabi, Fujairah, Ras Al Khaima and Umm Al Quaim) the trade-in amount will be sent to your specified bank account in 5 working days once the final evaluation is done.
Cash payment to customers are limited to Dubai and Sharjah only. For other Emirates (Ajman, Abu Dhabi, Fujairah, Ras Al Khaima and Umm Al Quaim), only a bank transfer will be done for security reasons.
If the model you want to trade-in is not listed, please send us the details on Samsung.firstname.lastname@example.org
You can trade-in up to 3 devices. If you wish to trade-in more than 3 devices, please write to us at Samsung.email@example.com